Virtual Reference Service
Instant Messaging @ Pearson Library
Need help with a quick research question for that English or Religion paper? You're not sure how to cite that article using MLA style. Have a question about how to format the text in your paper or create a Power Point presentation. These and other questions can quickly be resolved for you using our new Instant Messenger (IM) help. An IM library account has been created to assist students, faculty, and staff with research and technology needs. With real-time help, you will receive assistance using Pearson Library's online catalog, with finding scholarly articles using our extensive database collection, and with basic computer software troubleshooting.
Ask a question and receive live chat assistance from one of our well-trained library staff members. We will assist you in the order the questions are received.
- Click below for a link to download a free IM program, and get your own screen name so you can start asking us questions.
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PLEASE READ - Important Information Regarding the Use of IM
Instant Messaging is a service provided by the Pearson Library staff at California Lutheran University. Please note that we will never ask you for your personal information, including social security numbers or credit card numbers.
We are here to provide real-time assistance for quick reference questions. As always, we are available for in-person service at the Information Commons desk daily. See the Library Schedule on the following page for more information. http://www.callutheran.edu/hours Email reference assistance is also available by writing to CLUlibrary@callutheran.edu.
- CLU Pearson Library screen names
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AIM - clulibrary06
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Yahoo! - clulibrary06
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MSN -
clulibrary06
@hotmail.com
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For assistance when a staff member is unavailable on IM, please email us at CLUlibrary@callutheran.edu or call the main circulation number at 805-493-3937.